need some help to get the logic to send the call to voice mail if agent is not available or busy
>> Actually in the ICM script before sending the call in que, i am checking where agents are available or not to answer the call. if all agents are busy in the queue in that case i want to give option to the caller as below :
1 all agents are busy on other calls if you want to be in queue press 1 or press 2 to leave voice mail.
Request your support to get this configuration done.
Thanks in Advance