I am using UCCX 8.5 , have a requirement of calling on a specific DN (trigger) by user, such that it prompt for recording a message on call, when successful this recorded message will be played to list of stored DN by calling them back.
For this i have declared variable in script of document type, tried with value 'DOC' and even with 'null'.
Issue is that when running reactive debugging, script is giving error when coming onto recording step, and with error as "system experiencing problem" is not able to record. Debug Error is 'Error Unmarshaling return, nested exception is: java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: com.cisco.wf.cmt.dialogs.CMTRecordingDialogImpl'
I have also tried with Successful user authentication but no charm.
Even tried with uploading prompt option but error hits in recording step.
Have anybody ever faced this error, any solutions to this issue??