TSP lost configuration on Windows 10 update

Aaron Fracht-Monroe · ‎07-21-2017

Hello,

I have a PC with Cisco TSP 11.5(1.2) on Windows 10 (1607). When I updated Windows to the latest creator update Windows 10 (1703) the TSP lost it's configuration and required an uninstall/reinstall to get it connecting to CUCM again.

Manish Gogna · ‎07-24-2017

Hi Aaron,

Did you collect and TSP logs when the issue was occuring? If the system is working fine now then i would suggest checking with TAC if there is any known issue with these specific Windows updates and TSP versions.

Manish

- Do rate helpful posts -

Aaron Fracht-Monroe · ‎07-24-2017

Here is the log from when the issue occurred. I will see about opening a case with TAC.

08:37:27.010 HDR|07/21/2017 CiscoTSP001.tsp,Error
08:37:27.010 | CSelsiusTSPWaveList::Init() *ERROR* Failed to get ISelsiusNTWaveCtl interface.
08:37:27.010 | SelsiusTSP::InitializeComObjects() *ERROR* Failed m_WaveList->Init(). hr=0x80040154
08:37:28.172 |CiscoTSPSymmetricEncryption::DecryptText:enter
08:37:28.172 |CiscoTSPSymmetricEncryption::DecryptText (Exit) (Success))
08:37:28.172 |CCMSymmetricEncryption::EncryptText:enter
08:37:28.172 |CCMEncryption::EncryptText (Success)
08:37:28.172 |CCMAsymmetricEncryption::EncryptText Enter
09:05:51.778 | CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error 0.
09:05:51.810 | CQBEHelperBase::DeleteCtiInterface() *ERROR* Exception caught while deleting CTI Interface object