EX90 not calling out

justin.a.janes.mil · ‎07-24-2017

To my knowledge, settings are correct. We are registered and can receive calls just fine and the conference calls have no issues with connectivity or anything like that. We can call out to other sites nearby, such as other buildings at our installation, and the GVS number, but for whatever reason, a number we used to be able to call in the past monthly, we can't seem to make calls out to them anymore. Any ideas on solutions?

Joe Vallender · ‎07-24-2017

Probably need to look at the logs in your registration server to see what it is doing with the call, if it is getting it. You might also check with the far end technical support to see if anything has changed there.

This post might also need to be moved to Video Over IP forum.

Patrick Sparkman · ‎07-27-2017

We need more information to help troubleshoot the issue.

Is the endpoint registered to any call control server, such as CUCM or VCS, or is it standalone?

Can you provide logs from the endpoint and any call control server you might be using?

How are the calls being made, H323 or SIP?