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[SOLVED] Cisco 4506 w/WS-X4748-SFP-E with Crestron NVX Series 4k Video Encoder/Decoder, Links don't stay up.

benjammin1001
Level 1
Level 1

I have a working C4506 with 2 UPOE Line cards and just added the X4748-SFP-E line card.

The system shows the line card -- and I go configure it -- but the ports don't stay up.

Normally, they are all populated with 48 GLC-MM-SX modules. 

sh interface for any port shows the 1000Base-SX module accordingly.

We put a copper module in one port (to test with a laptop with Windows) and that port doesn't stay up either...

(even after trying various items like speed nonegotiate for the copper module.)

I see the link come up (if I keep showing that interface) but then it goes back down.

I could use a little help...

C4506#sh version
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500es8-UNIVERSAL-M), Version 03.06.04.E RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sat 13-Feb-16 13:31 by prod_rel_team

 

Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

 

ROM: 15.1(1r)SG5
C4506 uptime is 8 weeks, 1 day, 6 hours, 55 minutes
System returned to ROM by power-on
System restarted at 12:39:46 UTC Tue May 30 2017
Running default software
Jawa Revision 3, RadTrooper Revision 0x0.0x41, Conan Revision 0x1449

Last reload reason: power-on

 

License Information for 'WS-X45-SUP8-E'
License Level: lanbase Type: Default. No valid license found.
Next reboot license Level: lanbase

cisco WS-C4506-E (P5040) processor (revision 2) with 4194304K bytes of physical memory.
Processor board ID FXS1926Q2N3
P5040 CPU at 2.2GHz, Supervisor 8-E
Last reset from PowerUp
4 Virtual Ethernet interfaces
144 Gigabit Ethernet interfaces
8 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

 

C4506#sh module
Chassis Type : WS-C4506-E

Power consumed by backplane : 0 Watts

Mod  Ports Card Type                             Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
1     8    Sup 8-E 10GE (SFP+), 1000BaseX (SFP)  WS-X45-SUP8-E      CAT1944L5VL
2    48    10/100/1000BaseT UPOE E Series        WS-X4748-UPOE+E    CAT1946L354
3    48    10/100/1000BaseT UPOE E Series        WS-X4748-UPOE+E    CAT1918L0PK
6    48    1000BaseX SFP                         WS-X4748-SFP-E     CAT1931L5GA

M   MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
1  d8b1.90e5.6600 to d8b1.90e5.6607 1.3 15.1(1r)SG5   03.06.04.E      Ok
2  58ac.78da.d6c0 to 58ac.78da.d6ef 1.1                               Ok
3  54a2.7478.e980 to 54a2.7478.e9af 1.1                               Ok
6  a03d.6f41.bb1c to a03d.6f41.bb4b 1.0                               Ok

 

Thanks, 

    -Ben

1 Accepted Solution

Accepted Solutions

benjammin1001
Level 1
Level 1

After working with Crestron: It turns out their SFP interface does not support auto-negotiation.

Even though the X4748 doesn't really do auto-negotiate, the way to make things happy is to set any interface connecting to the Crestron NVX series encoder/decoder cards is to add the config command:

speed nonegotiate

Poof! - it works.

Enjoy.

View solution in original post

22 Replies 22

Reza Sharifi
Hall of Fame
Hall of Fame

Can you try connecting one of the fiber ports using a fiber patch (not copper module) to a different device/switch that has native fiber port? Basically fiber to fiber.

HTH

We tried some of that. Although in fairness, I'm remote while I have a wiring guy and non-network tech moving things around.

no dice.

Also tried a copper module. There I saw the link bounce. But then again, with the laptop not being mine and not verified -- I don't know.

Yay. I love working remotely. (not)

Will see about trying other things and get back to this thread.


Leo Laohoo
Hall of Fame
Hall of Fame

Ben, 

Upgrade the IOS to the latest 3.6.X train.  Don't go any higher than 3.6.X. 

Another thing to keep an eye out for, the config-register value is 0x2101.

Ok, running on 3.6.6 - No change in link status. 

Any other thoughts?

Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500es8-UNIVERSAL-M), Version 03.06.06.E RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2016 by Cisco Systems, Inc.
Compiled Sat 17-Dec-16 04:35 by prod_rel_team

Cisco IOS-XE software, Copyright (c) 2005-2015 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: 15.1(1r)SG5
C4506 uptime is 13 minutes
System returned to ROM by reload
System restarted at 01:18:19 UTC Tue Aug 1 2017
Running default software
Jawa Revision 3, RadTrooper Revision 0x0.0x41, Conan Revision 0x1449

Last reload reason: Reload command

License Information for 'WS-X45-SUP8-E'
License Level: lanbase Type: Default. No valid license found.
Next reboot license Level: lanbase

cisco WS-C4506-E (P5040) processor (revision 2) with 4194304K bytes of physical memory.
Processor board ID FXS1926Q2N3
P5040 CPU at 2.2GHz, Supervisor 8-E
Last reset from Reload
4 Virtual Ethernet interfaces
144 Gigabit Ethernet interfaces
8 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

The system shows the line card -- and I go configure it -- but the ports don't stay up.

Is the port going down/up or does it just stay down? 

What happens if the SFP modules are plugged into the SFP ports of the supervisor card?

I meant to ask here -- why stop at 3.6.x when there's higher versions?

Just wondering since I'm looking at that DOM compat matrix...

benjammin1001
Level 1
Level 1

Some more info on tested I had the folks at the site do for me.

If I loop back a single SFP module - that links up.
If I run a LC-LC to another Cisco switch - that links up.

If I run a LC-LC loop from one SFP port to another on the SAME 4500. (tried both the supervisor and the line card) -- that doesn't work, but I think spanning tree is on and am not sure how that would effect it. I would think the port would still come up but not forward traffic?

If we plug in a copper module and run to a laptop, that link doesn't come up either. (but the laptop is a question mark - it wasn't mine and the operator isn't network savvy. So that not working I can't accept as definitive)

The only time the port doesn't come up is when connected to the other end which is a Crestron NVX Video Encoder.

I *think* the X4748-SFP-E might be ok... I just don't have technical enough techs at the remote site to troubleshoot it correctly. 

I've been asked to go out to the site for this and other tasks -- so I'll report back when I know more. (and mark this thread closed if appropriate.)

If I run a LC-LC loop from one SFP port to another on the SAME 4500. (tried both the supervisor and the line card) -- that doesn't work, but I think spanning tree is on and am not sure how that would effect it. I would think the port would still come up but not forward traffic?

Can you do this again and also do the following: 

1.  In the configuration of the interface, can you add the command "logging event link";

2.  Plug the SFP in and connect the laptop; and

3.  Post the output to the command "sh interface <BLAH>".

Will do when I'm onsite next week.

ok, 

my config shows:

interface GigabitEthernet6/48
switchport access vlan 3
logging event link-status

and my sh int gi 6/48 shows: 

GigabitEthernet6/48 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet Port, address is a03d.6f41.bb4b (bia a03d.6f41.bb4b)
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, Auto-speed, link type is auto, media type is 1000BaseSX
input flow-control is off, output flow-control is off
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output never, output hang never
Last clearing of "show interface" counters never
Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
0 packets input, 0 bytes, 0 no buffer
Received 0 broadcasts (0 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 input packets with dribble condition detected
0 packets output, 0 bytes, 0 underruns
0 output errors, 0 collisions, 3 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out

That's using the MM-SX-850nm module connected to the Crestron NVX encoder which is an LC-LC fiber connection to another MM-SX-850nm SFP module.

what should I be looking for in sh interfaces??

going to scrounge a copper next and mess with laptop.

 -Ben

I had a quick look at the Crestron NVX website.  Are you using Creston SFP-1G-SX?

We are not. We used a combination of some third party and Cisco GLC-SX-MM modules. Nothing seems to work when it's Cisco 4500 to NVX.

However, with any SFP module (all are SX-MM variety), 4500 to other Cisco (like SG200) works (of course).....

And with the NVX, any brand SX-MM to Cisco SG200 works.

It's just the 4500 to the NVX that's a problem. (the link on the NVX is on, but the Cisco is dark and the 'sh int <port>' shows down/down status.

We're gonna get a genuine Crestron SFP module tomorrow and see how that works out (and the head of development -- cause this is just dumb.)

 -Ben

Ben, 

Is the result the same when using the ports on the Supervisor card?

Copper in Supervisor SFP == works.

All link/module plug messages as expected on supervisor...

Fiber in Supervisor doesn't work at all (unless hooking to another Cisco Switch like the SG-200 we're playing with.)

Module plug messsges - yes... no link/proto up/down messages.

lasers are on.

Single fiber loop back cables link.

Third party or Cisco genuine have same results as well. 

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