Finesse Server, now need to change the permission of the those uploaded file. I have the process but when connected and entered the 3rdpartygadget credential, window get closed...

if your gadget is uploaded on finesse server, then you can access the gadget xml page by following url based on what directory you have uploaded to, so if the gadget files are uploaded directly

http://<IP of finess server>/3rdpartygadget/files/HelloWorld.xml

if above does not work try with http

http://<IP of finess server>/3rdpartygadget/files/HelloWorld.xml

so before changing file permission at-lest check above if you are able to do above, i prefer using WinSCP tool other then doing cli for SFTP and never had to edit the file permission.

and I hope you would have already reset the password for "3rdPartyGadget" account.

Hello,

I tried access the finesse server using the URL which you have said, but i am getting the error message 404 “Resource not available” 

On such error Cisco has suggested to change the file permission to 644.

I am attaching the PDF, you can refer the to page 263 "Permissions" topic.

But to change the permission, i am connecting to the finesse server, and after entering the password my login window get closed.

i am not sure what comman line you are using, but i were you i would download winscp client from here : https://winscp.net/eng/download.php

Login to the finesse using SFTP 3rdpartygadget account from winscp.

now explore to the file you want to modify the permission for, and right click on the file --> go to properties and change the octal to 0644

attaching the snap for reference.

Does octal means having the Cisco tomcat service will have permission to access the file. If yes octal is already to 0644 which you have shown in the snap shot

I am attaching the same for your reference.

Any other solution would be appreciated please.

I think the octal represents the permission, and that is what i was trying to tell you that we never required special permission to be given to the gadget files, at least thats with my prior experience.

can you please paste the URL you are using to check the gadget here.

Hello,

i am attached the output which you have asked.

URL 1: http://FINESSEPUBIP/3rdpartygadget/files/RecordingControls.xml

URL 2:http://FINESSEPUBIP/3rdpartygadget/files/FinessePlayBackGadget.xml

i see you are successfully getting the XML file, what else is the problem?

you should now be able to configure the desktop layout for agents/supervisor to see the gadget.

but from your previous comments i dont see the javascript (.js) and CSS files, where are those uploaded? ideally you upload them in the same directory as this xml files, but it can reside on remote web-server as well.

Not sure, which javascript (.js) and CSS files you are talking about, my vendor has given a document to follow the process. wherein no javascript (.js) and CSS files has been asked to upload.

Let me check with vendor for if those are required.

Also in addition in am getting the error when logged in by the agent. Snapshot also attached for your reference.

http://localhost:8082/3rdpartygadget/files/RecordingControls/RecordingControls.xml

http://localhost:8082/3rdpartygadget/files/FinessePlayBackGadget/FinessePlayBackGadget.xml