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Auto-Attendant and Unity

admin_2
Level 3
Level 3

‎05-09-2001 09:46 AM - edited ‎03-12-2019 11:30 AM

We are implenting a Unity Server v2.4.6 with Cisco Call Manager 3.08. I need to know if the Unity can answer all inbound calls in auto-attendant fashion, then transfer the caller to appropriate extension based on the inbound callers input. For instance "Welcome to So-and-So Enterprises, If you know your parties extension enter it now or stay on the line to be delivered to the receptionist." The calling party would then enter 4 digits and be transferred to that extension, or after a timer expires go to the Web-Attendant Console. <br><br>Is this possible with the Unity Server or is the IP Auto-Attendant needed?<br><br>Thanks for your help.<br><br>Michael J West<br>Sales Engineer<br>Sprint BMG<br><br><br><br>

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‎05-09-2001 10:18 AM

Unity has a built in auto attendant capability that is capable of doing this (and lots more). Shouldn't be a problem.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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