08-10-2001 06:58 AM - edited 03-12-2019 12:12 PM
Running new version of ART for CCM 3.1(1). You have the option of classifying calls with the dial plan but changing it has no effect on your reports. Maybe its just me but I look at my call details and only see two types of calls, Internal and Others. Internal isn't even a call type in the Dial Plan configuration. Are others seeing the same thing I'm seeing?
08-13-2001 08:38 AM
Note that changes to the Dial Plan Configuration will only classify calls using your new dial plan for records collect AFTER you made your change.
08-14-2001 07:18 AM
I understand that. The problem is that it is not classifying them.
Let's say I dial 95810000 and I have these entries:
digits: 8 pattern: 9581XXXX Type: Local
digits: 8 pattern: 9222XXXX Type: Local
digits: 8 pattern: ! Type: Long Distance
It should be classified as Local but at the very least long distance, but it is being classified as internal, which is NOT an available call type.
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