Can't record greeting

admin_2 · ‎09-24-2001

Hi there, Unity 245 135 CCM 3.1.1 TSP 302 I can't record either a user's name or personal greeting. The phone is accepting key strokes such as the hash key but does not record anything. The phone is set as the record/playback device. I have added the ports on the Unity box to accept MM conections and test between the TSP and the CMM works OK. What am I doing wrong? Thanks for your help in advance. Regards Richard

kechambe · ‎09-24-2001

It sounds to me like you are getting one-way audio from the phone to the Unity. The reason Unity still gets the DTFM is that DTFM is sent out of band as a skinny message from the CallManager rather than the phone.

Lots of things can cause one-way voice. Do you have 2 NICs in the Unity or 2 IP addresses? Can you ping the phone from the Unity server?

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com