I have some problems about IPCC integration with Web collaboration. Can anyone give me suggestions?
1- How to integrate IPCC with Web Collaboration? (If ICM 4.6 is used in IPCC)
2- If only the future version of IPCC can support web collaboration integration, when will it be launched?
3- ICM and Web Collaboration can be integrated using Cisco ICM Web Option (Including Cisco Media Blender4.0, Cisco Trailhead 4.0, Collaboration Server3.01, ICM 4.1.4), Does this method only support ICM and traditional PBX/ACD, not IPCC?