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Delay in message prompt

Unanswered Question
Oct 25th, 2001
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When a caller is asked to leave message after the prompt on Unity 2.4.6, I'm hitting the issue that it takes between 15 to 60 seconds before the caller hears the prompt to leave a message. When they then hit '#' key on the phone it can take up to 45 seconds before they hear the message options. The times vary considerable, but Unity is stopped and then started then the 1st call works perfectly every time, but all subsequent calls have the same symptoms. I have ran Exchange Optimizer, but there's no difference. CPU utilization has 95% idle time and there is 5.9 G free of disk space. Any ideas what's causing this? Thanks in advance.<br><br>

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bertino Mon, 10/29/2001 - 07:55
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CM 3.0.11 Unity 2.4.6

No we had not...



Anil Verma Tue, 10/30/2001 - 08:09
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  • Cisco Employee,

Are you seeing this behaviour for both outside callers and internal Unity subscribers calling into the system?
Maybe the # key is not being recognized right.
How is the response to the other keys?
You should contact Cisco TAC on this issue. They could help you turn on the digit traces and see if Unity is being passed the key presses.

Anil Verma
Cisco Systems
[email protected]

Anonymous (not verified) Fri, 10/26/2001 - 11:33
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We had a speed issue... The CPU usage was around 100% with no load.. Task Manager showed AvGaenSrv.exe going crazy.. (It mails VM events to the admin) We stopped it and it's be working fine since...



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