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IP/TV 3.2 Screencaster: clients lose sync with slide changes

Unanswered Question
Nov 12th, 2001
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I've had a problem where IP/TV 3.2 clients that are watching a stream with a Screencaster will no longer update the slide when the presenter flips to the next one. MPEG-1 audio and video continue to run without problems on the viewer. Doesn't matter whether clients are in the same VLAN or others. Clients are all 100/FDX. Sometimes a client will go 100 slide flips, sometimes only 10 before it loses sync. (I've got the powerpoint set to advance every 5-6 seconds)


Looking at the switch shows that the client is still in the multicast group.


Stopping a restarting the client usually gets it back in-sync with the slides.


Running PowerPoint 97, Screencaster is in "JPG" mode, no slide animations.


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ciscomoderator Sun, 11/18/2001 - 15:04
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Often times complex troubleshooting issues are best addressed in an interactive trouble-shooting session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.


To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen


If anyone else in the forum has some advice, please reply to this thread.

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