PA, Unity VM browsing and encoding format

jhopkin0 · ‎11-12-2001

Anyone know of a way to configure PA to support 11kHz mono encoding playback? Have a situation where voice mail browsing through PA (v 1.2(2))doesn't work because customer's Unity 3.0 box is configured for 11kHz format.

ciscomoderator · ‎11-18-2001

Often times complex troubleshooting issues are best addressed in an interactive trouble-shooting session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit http://www.cisco.com/tac and to open a case with one of our TAC engineers, visit http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

mysterx · ‎11-19-2001

You can change the recording format Unity uses to store WAV files with the SetRecordFormat.exe utility in the Utilities folder. You can modify the default frequency settings for u-law, or switch formats to use whatever codecs are installed on the server. However, if you use ViewMail, the client PCs would need to have the appropriate codec installed in order to play back the messages.