11-13-2001 10:21 AM - edited 03-12-2019 01:20 PM
Hi, I have CCM 3.0.8 with IP phone 7940.
One secretary, of one director want to be able to receive two call and then transfer the call the second call, for example. When I try to do that the softkey "Trnsfer" is disable. I can not transfer one call when I have two calls. In the 7940 phone I can have 4 calls but when I have only two call in one line I can not transfer it. Thanks.
11-13-2001 11:01 AM
You can not transfer if you have two call on the same line, if the person have a lot of call you sould try the 7960 and make a roll-over of the lines so the operator does not have more than one call on the same line at the same time.
José Armas
Intersys México S.A. de C.V.
11-13-2001 11:07 AM
It's a kluge, but you could park one of the lines, then tranfer the other. Then retrieve the call off park, then transfer that one.
Works with 7910s.
11-13-2001 11:16 AM
Configure your second line with the same extension number as the first line but in a different partition. Configure the lines in this fashion.
Line 1
Call Waiting - yes
fwd busy - user extension
fwd no answer - voicemail
Line 2
Call waiting - yes
fwd busy - voicemail
fwd no answer - voicemail
If the user is on line one the call will be transfered to line 2. They can then tranfer the call as they need.
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