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Erasing Phone Firmware

Unanswered Question
Nov 26th, 2001
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Is it possible to erase the phone firmware without a connection to the CCM?


The reason I ask is because I downloaded firmware version P300B302 to a 7960 during a test and now the phone will not complete registration to the CCM. I tried specifying a different load for the phone via the CCM but still no joy. It looks as if the phone is not making enough of a connection to even attempt a new firmware load.


When looking at the phone in the CCM it has resolved the IP address but shows the registration as Unknown.


Any Ideas?


Thanks.

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m-ketchum Wed, 11/28/2001 - 11:41
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Disregard. We were able to set up Keyswitch on a 2621 and register the phone to the router. We then downloaded the proper CCM phone load to the phone via the 2621, connected the phone to the network, and the phone finally registered.

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