You might be getting tripped up on terminology here... the "after greeting action" (or the one key links or after message action) does not actually do the transfer to a phone. This merely points to a call handler or subscriber and indicates if we should attempt the call transfer set on that call handler/subscriber or not. If a transfer rule is not enabled on the target handler/subscriber then it's a moot point, it'll always go to the greeting no matter what the link to that handler is set to.
When you enter a call handler, the first thing it does is checks the transfer rules. Is one is enabled and active, it's going to follow that rule. This can be to attempt a transfer or to jump right to the greeting. There are three of these, standard, off hourse and alternate. If the alternate rule is enabled, it always kicks in no matter what time of day it is. I always ask people to use this when testing because it rules out any scheduling issues.
If no contact rules are enabled and active the handler proceeds to the greeting rules and triggers on the appropriate one. One will always fire no matter what. The standard greeting can't be disabled so if all else fails this one will kick in regardless.
When you transfer control from one call handler/subscriber to another using one key links, after message actions or after greeting actions you indicate at one point you want to jump into that chain. If you set this to "attemp transfer" it will start at the top and evaluate the transfer rules. If one is enabled and active it proceeds as normal, if not, control passes to the greeting rules as normal. If you set this to "send to greeting" it will just bypass the transfer rule check and go right to the greeting rules.
If the target call handler is setup with a proper transfer rule that's firing, you should be able to assign an extension number to it as a test and dial it from the opening greeting directly and get transfered to the number specified in the transfer rule (this is another good test to try). If not, the problem lies in your transfer rules. If it does then the problem lies in your links to the call handler. If both those are set up correctly and it's not working, it could be a bug. There have been a few in this area with the contact rules not being enabled properly when they show they're enabled on the SA (same with the greeting rules). This is another reason to test with the alternate rules to make sure you're not getting bit by that.
Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)
