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ICD Phantom call in queue

Unanswered Question
Feb 6th, 2002
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I have a call that when I go to AE, and Real Time Reporting, show's up as being in the queue for the last 330 hours, it is throwing off the numbers. If anyone knows how to fix this, it would help greatly.


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rkiamil Fri, 02/08/2002 - 18:03
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At this current time no, Iam going ot be installing CRA (IP ICD) 2.2.3a next week. I hope it will fix the problem. I need you posted

rkiamil Fri, 03/08/2002 - 11:17
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I have found that 2.2.3a has fixed most of this type of problems.

MJefferson Thu, 03/21/2002 - 14:26
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Do your ICD agents use Call Pickup or Call Park? If they are that can cause this.

rkiamil Fri, 03/22/2002 - 05:32
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Have you opened up a TAC case? If you have and still dont have any luck then we can talk about the problem at the next IP ICD User Group meeting, If you post your problem to the user group.

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