02-06-2002 07:30 AM - edited 03-12-2019 02:19 PM
I have a call that when I go to AE, and Real Time Reporting, show's up as being in the queue for the last 330 hours, it is throwing off the numbers. If anyone knows how to fix this, it would help greatly.
Thanks
02-08-2002 06:03 PM
At this current time no, Iam going ot be installing CRA (IP ICD) 2.2.3a next week. I hope it will fix the problem. I need you posted
02-20-2002 08:42 AM
We experience this several times a week -- the only solution appears to be to stop and start the engine. From some research we've done, this appears to be a transfer/timing issue with the CallManager rather than ICD. It is still a pain...
02-20-2002 09:19 AM
Which version of IP ICD you running.
03-08-2002 11:17 AM
I have found that 2.2.3a has fixed most of this type of problems.
03-12-2002 08:53 AM
We still have that problem with 2.2.3a
03-21-2002 02:26 PM
Do your ICD agents use Call Pickup or Call Park? If they are that can cause this.
03-22-2002 05:32 AM
Have you opened up a TAC case? If you have and still dont have any luck then we can talk about the problem at the next IP ICD User Group meeting, If you post your problem to the user group.
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