error 1603

admin_2 · ‎04-02-2002

I get a Sentinel System Driver error 1603 when I run the unity setup. I looked in the setup.ini file and it says 1603=General windows Installer engine error. Increase Diskspace requirement in Setup.ini and try again.<br>What should I increase it to and where is it?<br><br>

Report Inappropriate Content · ‎04-02-2002

Can you try installing the Sentinal drivers right off the Unity CD #1 directly? I've had a couple people report odd problems with the spawned install choking that were able to work around it by installing the driver using the Sentinal setup first...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎04-09-2002

I'm having the same problem. I tried loading the driver from the CD (3.13 patched) and I get a Windows Installer error that there is a newer version installed and I must uninstall that first. I tried the Rainbow SetupSysDriver.exe to remove the driver but it can't find the Sentinel .msi file.

Report Inappropriate Content · ‎04-09-2002

can you remove it via the add/remove program files installation? Does it even show up there? If not, I can dig up the super-secret Windows Installer command line options for overwriting what's there... Windows installer is kind of nice for some things but for many basic items such as doing upgrades from previously installed versions it is a major PITA...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎04-09-2002

It does not show up in add/remove programs. I went there first. I think I need the super-secret Windows Installer decoder ring.

Report Inappropriate Content · ‎04-09-2002

OK... just did a little research out on the InstallShield site and tried this out on my box and it seems to do the trick, hopefully it'll fly for you, too.

Go to the sentinal setup on the Unity cd and from the command line enter:

Setup /V"REINSTALLMODE=voums REINISTALL=ALL"

(yes, put the quotes in there). This passes the windows installer the commands to over write whatever is there without asking about it or offering to upgrade etc... it'll just blast over the files already there.

Oddly enough if there are no files already there it actually does a no-op and wont even copy files. Very odd. Windows installer is not my favorite thing in the world just yet.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎04-10-2002

Didn't work.

Report Inappropriate Content · ‎04-10-2002

nuts... still gives you the same installation failure message? hmmm... we'll have to ping the Sentinal guys and figure out how to remove that guy manually. I haven't see a key driver install this jacked up before.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎04-10-2002

Check out Bug ID CSCdv57693. This was supposed to be fixed in Unity 3.0(3), however, it appears to have come back.

Report Inappropriate Content · ‎04-10-2002

Did you work around this from the release notes? For those following along at home... search for "CSCdv57693" in the 3.1.1 release notes here:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu311rn.htm

there's a work around for this issue.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)