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Using MP3 files to Music on Hold MOH

Unanswered Question
Apr 19th, 2002
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I'm using MOH at my call manager with the default Wave files it comes with.

How can I put some MP3 files to "play" as Music on Hold???

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oksiazek Sun, 04/21/2002 - 02:37
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Hi ,

Put your MP3 files in the following directory :


After doing this , return in the Call-Manager Administration > Services> Music On Hold

Do add a new Audio MOH Source and in the field MOH audio Source file , you must see your MP3 files . After this do an insert , .....

I you have another question , don't hesitate to ask !


mimckee Mon, 04/22/2002 - 07:04
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  • Cisco Employee,

On which ever box you are doing the translation on the CPU may spike while it is converting the mp3 to the correct audio files. Just wanted to give you a heads up.

Hope this helps,


jvagn Mon, 04/22/2002 - 07:20
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Hi, it's works. I can see the files there now.

But.... after do that, i'm getting the error below, for all the files, including the original one. Any Ideas??

Error: kDownloadMOHFileFailed - Download request failure.

File Name: SampleAudioSource.ULAW.wav

App ID: Cisco IP Voice Media Streaming App

Cluster ID: CMGOLD-Cluster

Node ID:

Explanation: The TFTP download request failed.

Recommended Action: Validate the TFTP IP address in the database and that the file exists..

jvagn Mon, 04/22/2002 - 08:12
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Ok, i just solve that problem. Putting the right parameter in Default TFTP MOH IP Address.

Now, there's anyway to play the source files in sequence?? Or i just can choose one to play????


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