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ART/CDR Reporting

Unanswered Question
Apr 22nd, 2002
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CCM 3.1.3a w/ ART installed ,in CCM , CDE & CDRE are both set to TRUE...When I try to pull a report in ART the PDF is blank ....Is there something that I am missing? ...Thanks for any and all help

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duc-vu Mon, 04/22/2002 - 14:02
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Under Service Parameters, Cisco CM, set Call Diagnostics Enabled and CdrEnabled to True. Also you may give it sometimes to do the report so check back next day or so - if you set up the report for every 24 hours (default).

One thing that I don't know is do we need to run ART on both Pub and Sub when Sub is Primary ? any idea ?

Hope this help.

Duc Vu

j.magee Tue, 04/23/2002 - 05:01
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To All: I installed the Art Support Patch the reports all look good....Thanks for the input

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