Under Service Parameters, Cisco CM, set Call Diagnostics Enabled and CdrEnabled to True. Also you may give it sometimes to do the report so check back next day or so - if you set up the report for every 24 hours (default).

One thing that I don't know is do we need to run ART on both Pub and Sub when Sub is Primary ? any idea ?

Hope this help.

Duc Vu

To All: I installed the Art Support Patch the reports all look good....Thanks for the input