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Intermittent Failure of Blind Transfer

Unanswered Question
Apr 30th, 2002
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Two installs of CM 3.1(3a) spC, one with a 3640, one with a 6608. Both clients reporting same problem where blind transfer intermittently fails. The operators report they can't transfer a call until a user picks up or voicemail answers.


I'm going to try spD. I also have a TAC case open - no help as of yet.

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d.gavin Tue, 04/30/2002 - 09:29
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Are you using sidecars? There is a known bug regarding this for phones with sidecars. Temporary workaround is to do a "consultative transfer".

spodonnell Tue, 04/30/2002 - 13:34
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TAC has an engineering special patch for this. We installed it and it works well.

colin.mccrory Wed, 05/08/2002 - 06:34
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Could you send me details of the patch please as I have the same issue with blind transfers.


Thanks

tfoy Tue, 05/14/2002 - 09:02
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Same problem here, could you send details to me also.

We've also had transfer problems, ever since CM 3.1(1) release. You can try spD, but I wouldn't hold your breath -- there have been numerous "fixes" for transfer problems since around October, but the problem persists here. The only surefire way to fix it, is to restart the CM doing your call processing.

a.wells Wed, 05/15/2002 - 04:27
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Ther TAC will organise details of the dowload of the engineering patch for you .

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