OK - besides all of the inacurracies in the documention - there is still a bit of confusion on my part about how to get this to work like the old Webattendant console did, so here we go:
1 - the documentation says that pilot points need to be created with no shared line appearances (recomended), but we have 4 phones in the building that have our primary inbound numbers on them so they ring all at once so anybody can answer them, does this mean that we can't have those phones configured with those lines?
2 - If we don't have those shared line appearances on the phones, and the ac is offline, just where do the calls go? Or do we need to set up a PP with each of those phones in it and then it rolls from one phone to the next (not the best solution)?
From what I can tell, this "simple" upgrade requires a complete redesign of callmanager to work properly. Am I just missing the big picture here or is this a product brought out before it's time?
I'll be opening a tac case here shortly, but wanted to see if I was just missing the obvious or not.