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Adminstrative Reporting Tool (ART) for Call Manager

Unanswered Question
Aug 22nd, 2002
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I am using Call Manager version 3.1(3a) with ART version 1.1(1). The system returns the error code "10011" when I tried to send the report generated by the system to me. Aything wrong ? I have already configurated the mail parameter of the ART. Should I need to configure anything else before the mail function work.

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ciscomoderator Fri, 08/30/2002 - 15:50
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Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen


If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.


sskillin Thu, 01/23/2003 - 08:55
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I'm still fighting this for PDF reports, but the email issue I solved like this: read the help file, which gives details of what the parameters really mean. In this case, ALL parameters on this page have to do with the SMTP mail server, NOT the Call Manager. It's kind of like setting up as POP3 account...

Hope this helps!

vikas.gupta Thu, 01/23/2003 - 19:13
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I installed ART y'day and could not find any info on first time userID/password. Do you which username/password to use for first time login to ART.

TIA!

marinaibm Fri, 01/24/2003 - 13:19
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First time you use admin/admin for login, then you can grant admin rights to the users..

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