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Softphone or Media termination point in ICM /CCM

Unanswered Question
Sep 17th, 2002
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I have working ICM (4.6.1) , CallManager(3.2) + IVR configuration

Few agents can connect to ICM and works with cisco hard phones

I want to agents could use Cisco Softphone ..and Media Termination ..

All my hard phones configured in ICM in Configure->DeviceExplorer->Configuration parameters like this

/devtype ciscophone /dn 55XX

and this works well ..

but I can’t understand how to add cisco Softphine or media termination in my ICM


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