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call manager 3.2(2c) and unity

Unanswered Question
Sep 30th, 2002
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When I upgraded call manager to 3.2(2c), I started having problems with calls being forwarded to the wrong subscribers mailbox.

Everything worked fine before the upgrade and all the admin screens look correct. But a few users are having their calls forward to the wrong unity mailbox. Trace shows call manager sending the wrong mailbox info to unity.

A reset of all the phones with the extension, seems to clear the problem. This has occured numerous times over the past month to various users.

Customer is getting nervous over this.

Has anyone else run into this?


Rob

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jo.ferguson Mon, 09/30/2002 - 16:25
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I had to same problem immediately after the upgrade. Thankfully, at the time, there were not that many phones registered with CM so I went through and manually edited add the Line configurations on every phone, using the new VM checkbox (instead of noting the VM Dir Num) and ensuring all the VM Profiles were set to . This was probably overkill but it fixed 95% of the problems... 4 users still had calls going to the wrong mailbox... so I changed the VM Profile on both their Line Configs to instead of and haven't had a complaint yet.

cheers, Jo

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