I wish to understand more about the proceeding when the agent login to the Cisco Agent Desktop server, which server will "talk" to which server during this period.
I checked thru' the Cisco Agent Desktop documentation in CCO website but they did not describe the agent login process.
And how does the agent PC's gets associated with the IP phone ? At which stage of the agent login process ?
2nd query :-
Does the CAD server communicate with the Call Manager publisher server only or any one call manager server in the cluster ?
There is a call manager setting in the CAD server, do we just configure the IP address of the publisher or configure all the Call Manager IP address ( publisher and subscriber )
The CAD documentation on CCO does not describe in detail regarding the above, they always mention Call Manager server but does not indicat which server, subscriber or publisher ?
Anybody has any advice ?