MOH on remote branch

Unanswered Question

I have a centralized Call Manager running 3.2.2spE. My music on hold works great at my central office with internal calls and calls from PSTN using h323 PRI Gateway. But at my remote location only internal calls work with Music On Hold. I have a h323 gateway using 1751-V router with FXO PSTN connectivity. I am not using multicast.


Any Ideas

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marinaibm Thu, 12/26/2002 - 13:00
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I would have a look at Music On Hold Audio Source Configuration Settings and check the MOH Audio Source File Status for g729 file ...I guess you have g729 over WAN, don't you?


marinaibm Thu, 12/26/2002 - 14:02
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Do you have media resource groups configured?

marinaibm Fri, 12/27/2002 - 08:08
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Then I would give it a try and configure...

parker.c Tue, 12/31/2002 - 06:19
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Are you running the same codec(g711, 729 etc ) network wide? Check your regions and the MOH server config to see if all codecs are highlighted.


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