My call transfer of Unity doesn't work AT ALL. I would like to explain on my scenario, could anyone of you try to solve this for me?
Testing Purpose: I would like any caller (89xx) who dial to ext 8900 able to be transferred to 8981.
Identity: 8900 & 8981 are both Unity subscribers while the callers are not.
Setting: Call transfer of (subscriber with ext) 8900 is set to ring at ext 8981, the transfer type: supervise transfer(wait for 3 rings). No call transfer setting for 8981. The partition and CSS setting for 8900,8981 and voice mail port are all the same.
Out test result, 89xx dials 8900, 8900 keeps on ringing and finally go to Unity voice mail system. Call transfer didn't take place at all.
Pls help me with this.Thank you.