I have just installed AutoAttendant on my CM. Following the instructions, I'm now supposed to go into something called CRA Administrator. I do not have that. Is the Cisco Customer Response software a prerequisite?
Installing CRA is not called as a prerequisite for installing AutoAttendant. It is actually necessary for configuring the AutoAttendant completely. Hence, it is a must to install and configure the Customer response application software, before completing the customisation of the autoattendant.
For more details and procedures on installation and configuration on the AutoAttendant and the CRA, please refer to the following docments:
