We use numeric Agent IDs and I'd like to simplify the login process. In Extension Mobility I managed to edit the JSP file which sends the login screen to the phone. Changing <A> to <N> tells the phone to accept only numeric values from the keypad and saves the user from having to hit the keys 4 times to bypass the alpha characters on each key. Can you tell me how I cam make the same change to the screen which asks for the Agent ID, password and Extension when they log onto IPCC??
OK, Now I'm stumped.
It worked for us (and re-created on another system as well, on CCM 3.2.2c spH and CRS3.0.2. Maybe this could be your prob, oh, and maybe try and add a brand new phone to the system?.
Sorry, that's all I've got for you.
We can take it offline, mail me at [email protected], and after some time of thrashing it out, we could post a decent tried and tested answer.