We have a dial plan consiting of 5 and 10 digit numbers. Instead of playing reorder to PSTN callers (or internal callers calling an unassigned extension) we would like to have it go to a recording saying "You have reached a non-working number..."
We have CRS and can easily create the message/CTI Route Point but how can we get CM to send calls that dial these unassigned numbers to the message?? We are using CM 3.2.2
CM is perfectly happy to run another translation. It starts the whole searching/matching process over with the resulting digit pattern and CSS set of your first translation pattern, so just place that 5-digit catchall pattern in the partition with the rest of your phones.