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Default message for unassigned numbers

Answered Question
May 7th, 2003
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Hi -


We have a dial plan consiting of 5 and 10 digit numbers. Instead of playing reorder to PSTN callers (or internal callers calling an unassigned extension) we would like to have it go to a recording saying "You have reached a non-working number..."


We have CRS and can easily create the message/CTI Route Point but how can we get CM to send calls that dial these unassigned numbers to the message?? We are using CM 3.2.2


Thanks,

-Jaret

Correct Answer by jasyoung about 14 years 3 months ago

CM is perfectly happy to run another translation. It starts the whole searching/matching process over with the resulting digit pattern and CSS set of your first translation pattern, so just place that 5-digit catchall pattern in the partition with the rest of your phones.


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jasyoung Wed, 05/07/2003 - 13:19
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Use a less-specific translation pattern spanning your entire dial plan that will "eat up" any call that doesn't match a more specific pattern, like a phone. For instance, if your internal extensions are 50000 through 51299, put in a translation pattern that translates "5[01][0-2]XX" to a destination of your choice, like a CTI route point that goes to a recorded intercept in CRS, or a recorded intercept on a call handler in Unity.

electro22 Thu, 05/08/2003 - 05:14
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Thanks for the idea but I'm not sure if it would work because we are already translating numbers.

Example, telco sends us 10 digit DNIS and then we run a translation on that to make it a 5 digit number and then plop it in the right partition. So, if I created a translation to take 10 down to 5 and then a 'clean up' translation to capture any 5 digits extensions that are unassigned, i don't believe that will work. Or would CM run multiple translations on the same call?

Correct Answer
jasyoung Thu, 05/08/2003 - 09:02
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  • Gold, 750 points or more

CM is perfectly happy to run another translation. It starts the whole searching/matching process over with the resulting digit pattern and CSS set of your first translation pattern, so just place that 5-digit catchall pattern in the partition with the rest of your phones.


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