- Bronze, 100 points or more
Does anyone know whether when a caller witholds their number, if there is any way to get this information populated in the "customerphonenumber" field?
Obviously there are data protection issues to overcome, but if withheld numbers (or the last 4 digits say) were encrypted with an always unique encryption method, it would allow for analysis on whether e.g. unsuccessful callers called back etc
I'm sure the callers number is held somewhere in order for the ICM platform to be able to route it correctly