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garbled unity greeting

Unanswered Question
Jun 9th, 2003
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this is a 3.15 unity with 3.2c call manager. system went online the other day.

callers are complaining that the main greeting sounds garbled at times.

calls to phones sound fine. i've also called a phone, fwd'd to voice mail & heard the subscriber greeting fine but the unity system message behind it was garbled.

does anyone have any idea what's causing this?


thanks


rob

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bbaldwin Mon, 06/09/2003 - 14:09
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  • Cisco Employee,

Check the audio file from the link below - do the greetings sound 'garbled' in the same way?


http://www.cisco.com/warp/public/788/AVVID/Robotic_audio_from_cat6k.wav


If so, the issue is http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx36894


The audio troubleshooting page here goes into more detail on 'garbled' messages:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801663a2.shtml#garbled

rvincent Mon, 06/09/2003 - 14:14
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gateways are mgcp 3620's.

is the mgcp playout adaptive 60 40 200 command need to be added or is it the default value?


rob

bbaldwin Mon, 06/09/2003 - 14:21
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The command should be added to workaround the issue on the mgcp gateway.

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