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Call disconnect on a "rotary" line setup when pilot number is busy.

Unanswered Question
Jun 13th, 2003
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Can anyone interpret this ccm trace?


We have about 5 phones setup with a rotary line configuration. The pilot number is 48100 down to 48103. What we are seeing is when someone is on line 48100 and another call comes in on 48100, the second incoming caller's call is dropped. Its as if the end station is hanging up.


Any help would be greatly appreciated.



06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - wait_DbFwdUpdateInd|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - processDbFwdUpdateInd - Remove entry Request for Dn= 48100|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - findInterceptTableEntry - Found Intercept table entry for dn= 48100, InterceptKey= 0x830 |<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - findCallByInterceptKey - mInterceptKeyToActiveCallIndexMap Entry NOT found for InterceptKey= 0x830 |<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - processDbFwdUpdateInd - DB_REMOVE_ENTRY - Entry Deleted for Dn= 48100, InterceptKey= 0x830 |<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - removeVoiceMailPilotTableEntry - existing pilot number entry - pilot number= 39299, numberOfDnUse= 964|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|ForwardManager - removeInterceptTableEntry - Removed entry for dn= 48100, from mInterceptTable and mDnToInterceptIndexMap.|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager|Digit analysis: Remove local intercept /48100, PID: 1:27:1|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>

06/13/2003 20:53:06.413 Cisco CallManager| Feature-associated: type 16777220 key 2096|<CLID::KPCLSTR1A-Cluster><NID::10.97.0.10><CT::2,100,89,1.9631><IP::><DEV::>


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najoshi Tue, 06/17/2003 - 04:01
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What is your configuration? Please specify the pilot point and the hunt group members under it.

Are you using WebAttendant or Attendant Console? You can check this by looking at the path of the TCD service in the services panel under administrative tools.

Which CallManager version are you using?


Thanks


Nandini

Wes Sisk Wed, 06/18/2003 - 20:04
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  • Cisco Employee,

Greetings Hollis,


I suspect your Call Forward Busy CSS may not include the partition your CFB destination extension is in. Can you check this? /Wes

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