07-18-2003 05:58 PM - edited 03-13-2019 12:48 AM
When a call comes in and if the agents do not pick the call before 3 rings, it again goes back to queue. Can we change the number of rings from 3 to 6 before the call goes back to queue.
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07-18-2003 06:27 PM
Hi Murthy,
You can specify the timeout on the Select Resource Step, by default its set to 10 secs you can change it to whatever value you need.
If you are having an old version of ICD, there is another method of changing this value,
Go to c:\program files\wfavvid
Open the file subsystemrmcm.properties in a notepad, change the following field,
com.cisco.wf.sybsystems.rmcm.connectTimeout=12000
which is bydefault set to 1200 msec which is about 3 rings, so in your case you can set it to 24000.
After you save this file, stop and start the engine and let me know if it works.
HTH
07-18-2003 06:27 PM
Hi Murthy,
You can specify the timeout on the Select Resource Step, by default its set to 10 secs you can change it to whatever value you need.
If you are having an old version of ICD, there is another method of changing this value,
Go to c:\program files\wfavvid
Open the file subsystemrmcm.properties in a notepad, change the following field,
com.cisco.wf.sybsystems.rmcm.connectTimeout=12000
which is bydefault set to 1200 msec which is about 3 rings, so in your case you can set it to 24000.
After you save this file, stop and start the engine and let me know if it works.
HTH
10-22-2003 08:34 AM
Hi, HTH
The default timeout is 10ms but you can't change to whatever value you need. The rule here is that you have to make sure that This value must be lower than the Call Forward No Answer timeout in Cisco CallManager.
slu
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