We are running CCM 3.2.2(spg) and IPCC Express / CRS 3.02
All is well, agents are working today in the office with standard phones, desktop agents, ip phone agents as well.
I'm attempting to setup an agent for home use, however i'm hitting a roadblock. Is there a document that shows how to setup an MTP agent? I have installed the desktop software wtih MTP, added a user, and a CTI Port, assigned the cti port to the user and the RM user (also tried without the RM user) but when we attempt login, it pauses for about 30 second and then gives the common "Ether your phone or call manager is offline, a critical error has occurred"
It looks like it's trying, but it's not getting somewhere.
Do I have the process correct for setup?