I've setup a subscriber to transfer his voicemail to an external number i.e. 9XXXXXXXXXXX, once saved, you call in to test from the outside world and you get sent to the unity message 'sorry extention 5555 is not available, please leave a message'. I've transfered to other extensions before on other setups, just not to an external number via a subscriber. Its as if the settings are being ignored?
I've checked to ensure that they no dial out or transfer restrictions and also message notification works fine (i.e. the users get called on the mobile from Unity to inform them of messages). It does allow us to enter the external number both through a voice conversation on a mobile and via the sa.
I've read the other threads in the forum about this, is this a design 'feature' or a bug/config problem?
Has anyone else got this working?
We are using Unity 3.1.5 Voice Mail only onbox Ex2k.
Basically, our customer requires it so that a mobile user, can choose to redirect/transfer the voice mail to their mobile number rather than to the unity voice mail box via their mobile whilst on the road.
Thanks for any help you can provide.