- Bronze, 100 points or more
After I create a call handler or directory handler how do I interact it with my CM box? If I have a call handler extension 1000 and dial that extension it doesn't work.
In CCM, create a CTI Route Point. Add a DN that is routable in your dial plan, i.e. it could be a 5-digit extension if your dialing plan supports 5-digit dialing. On the DN configuration, in the Directory Number Settings section, select a voicemail profile (this is what designates the first port of your Unity system, not the Unity integration manager). Also in the DN configuration, in the Call Forward and Pickup Settings sections, check the box that says "Forward All" to Voicemail. Once this is done, add the same extension to your Unity call handler. One last thing, make sure your call handler selects either a subscriber or distribution list in the Messages section of the call handler for Message Recipient, otherwise Unity will tell you the "System is not available" or something similar to that. For reference, we are running Unity 3.1(5) and CCM 3.3(3).
Hope this helps! Ginger