- Silver, 250 points or more
I'm posting this here , seeing if anyone has ran into this or if this just isn't possible at moment. I've been to TAC on this as well with no real answers yet.
Customer has staff and when they are in the main office at their primary phone when someone calls and they are busy the call rolls to next line which is a shared line amongst people in that office. Fwd No Answer goes to Voice mail.
When the user isn't in that office, they log in to a phone at another location using same # as main office. They want calls to go to voice mail when they are busy or don't answer when logged in. Different forward options so thats why same # in different partition.
So 2 partitions. ExtMob partition for mobility, and OfficePhone for the primary phone which they don't log into. Same DN in each partition, 100 lets say for this posting.
CSS order: ExtMob, OfficePhone
User Device profile has DN 100 in ExtMob partition tied to it. The primary phone has DN 100 in OfficePhone partition.
When the ExtMob DN has NO Call Forward options configured and the user isn't logged in (profile not active), a call to DN 100 goes to the phone with DN 100 in OfficePhone partition. This is fine and expected.
When the ExtMob DN has Call Forward options configured and the user isn't logged in (profile not active), calls to DN 100 always to go to voice mail as defined by forward options for DN 100 in ExtMob partition. Call never reaches OfficePhone partition.
The above I understand, but at the same time I question the behavior since I can't find any documentation explaining how mobility is suppose to work in this situation and it seems like a logical setup some would want to do. I've also been told that user profiles that aren't logged in will be skipped over.
This probably isn't completely a ext mobility issue but more of a general Call Routing behavior. I'm guessing it just searches CSS order and uses first matching DN and doesn't check the device profile/object status that DN is tied to?
Any suggestions or input on this? Need a way to bypass DNs completely if user profile isn't active.