Assigning a Priority to calls in queue. IPCC express 3.0(3)

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Sep 27th, 2003
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I have two seperate groups of callers one group internal and one external. I have a seperate application that services each group but both applications point to the same CSQ because one group of agents service all calls. In this situation how can external calls be given a priority over internal calls. The ultimate goal is to have all external calls in queue serviced by agents before any internal calls are.

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