Error 619 specified port is not connected

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Dec 9th, 2003
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We have a 3640 with an NM-30DM and a NM-1CE1U


Since the router recently lost power unexpectedly many of our users when trying to dial the router using an analogue modem are unable to establish a connection and receive the following message:


Error 619 specified port is not connected


Users dialling over ISDN are un-affected by this problem.


The config is as it was before the loss of power.


Any Ideas


Thanks in advance for your help.






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lgijssel Tue, 12/09/2003 - 11:12
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As the problem is with analogue callers only, you might have an issue with your modem board.

Try the command: sh modem status

to check for any dead or locked modems.


Regards,

Leo

cox Thu, 12/11/2003 - 07:43
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Thanks for the reply Leo, I've done as you said and below is the output from one of my modems.


Any Ideas as to what I should be looking for?


I should also point out that some analogue callers can connect some of the time which would indicate that some modems have problems.


Thanks again for your help.


sh modem operational-status 2/0

Modem (2/0) Operational Status:

Parameter #0 Disconnect Reason Info: (0xDF00)

Type (=6 ): Tx (host to line) data flushing - OK

Class (=31): Requested by host

Reason (=0 ): non-specific host disconnect

Parameter #1 Connect Protocol: LAP-M

Parameter #2 Compression: V.42bis both

Parameter #3 EC Retransmission Count: 0

Parameter #4 Self Test Error Count: 0

Parameter #5 Call Timer: 28 secs

Parameter #6 Total Retrains: 0

Parameter #7 Sq Value: 3

Parameter #8 Connected Standard: V.90

Parameter #9 TX,RX Bit Rate: 46666, 31200

Parameter #11 TX,RX Symbol Rate: 8000, 3429

Parameter #13 TX,RX Carrier Frequency: 0, 1959

Parameter #15 TX,RX Trellis Coding: 0, 16

Parameter #16 TX,RX Preemphasis Index: 26, 3

Parameter #17 TX,RX Constellation Shaping: Off, Off

Parameter #18 TX,RX Nonlinear Encoding: Off, Off

Parameter #19 TX,RX Precoding: Off, Off

Parameter #20 TX,RX Xmit Level Reduction: 0, 0 dBm

Parameter #21 Signal Noise Ratio: 37 dB

Parameter #22 Receive Level: -24 dBm

Parameter #23 Frequency Offset: 0 Hz

Parameter #24 Phase Jitter Frequency: 0 Hz

Parameter #25 Phase Jitter Level: 0 degrees

Parameter #26 Far End Echo Level: -33 dBm

Parameter #27 Phase Roll: 0 degrees

Parameter #28 Round Trip Delay: 13 msecs

Parameter #30 Characters transmitted, received: 43, 176

Parameter #32 General Portware Information: 26

Parameter #33 PPP/SLIP packets transmitted, received: 0, 0

Parameter #35 PPP/SLIP packets received (BAD/ABORTED): 0

Parameter #36 EC packets transmitted, received OK: 2, 2

Parameter #38 Moving Average of EC packets (Received BAD/ABORTED): 0

Parameter #39 Robbed Bit Signalling (RBS) pattern: 0

Parameter #40 Digital Pad: None, Digital Pad Compensation: Enabled

Parameter #42 SS7/COT Status: 0

Parameter #43 V110/PIAFS frames received bad: 0

Parameter #44 V110/PIAFS frames received good: 0

Parameter #45 V110/PIAFS frames transmitted: 0

Parameter #46 V110/PIAFS sync lost: 0




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