Solved: UNITY TTS - How do I point it to the right mailbox?

erik.stillman · ‎01-07-2004

Hi,

Perhaps a silly query but how do I direct UNITY to my subscriber's inbox on a *different* exchange server. We are not using the exchange server on UNITY for email but we want to enable text-to-speech.

Please advise - thanks!

kechambe · ‎01-07-2004

A Unity subscriber can't be associated with more than one Exchange mailbox -- I think that maybe you are trying to do that but I can't tell for sure. The email needs to be in the same mailbox associated with the Unity subscriber, the Unity server must be licensed for TTS and the subscriber class of service must all it to use TTS. Unity can't look for voicemail in one mailbox and email in another -- that just isn't how it works.

The mailbox being on a different server doesn't mean that Unity can't service it. Assuming you have Exchange 2000 or 2003 you can important the mailbox as long as it is in the same Org in to Unity. If you have Exchange 5.5 they need to be in the same site within the same Org.

Hope this helps...

Keith

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kechambe · ‎01-07-2004

A Unity subscriber can't be associated with more than one Exchange mailbox -- I think that maybe you are trying to do that but I can't tell for sure. The email needs to be in the same mailbox associated with the Unity subscriber, the Unity server must be licensed for TTS and the subscriber class of service must all it to use TTS. Unity can't look for voicemail in one mailbox and email in another -- that just isn't how it works.

The mailbox being on a different server doesn't mean that Unity can't service it. Assuming you have Exchange 2000 or 2003 you can important the mailbox as long as it is in the same Org in to Unity. If you have Exchange 5.5 they need to be in the same site within the same Org.

Hope this helps...

Keith

erik.stillman · ‎01-08-2004

Thanks Keith. That really helps.

Are there any white papers out there or case studies that talk about importing the mailboxes?

Thank you,

Erik.