we are right now giving a proposal to one of our clients for a new system for their IP contact center.
Our competition is offering Avaya IP solution, while we would like to push CCM.
I was wondering if someone could provide me with some help. How can I portray Cisco Call Manager as a best possible solution over Avaya?
Where would be a good place to find this kind of information? I am pretty certain that I am not the first one to try to sell Cisco and Avaya is competing against us, so any help would be greatly appreciated.