Is there a document that can explain how we setup CAD with Media Termination?? I'm trying to make it work without any luck.
I already configured the CTI Port on CallManager.. I create the agent userid on CCM and enable CTI Application Use.. I made the Device Association and mark the extensio as an ICD... When I log into the CAD.. it gets connected to the enterprise data and everything but when try to connect to CTI Server I get: Cannot connect to callmanager. Close softphone and check configuration.
Is it any configuration I am missing? I also have the Cisco TAPI configured in the same desktop as the agent software. I'm using CCM 3.3 SR2 and IPCC Express 3.1.
Thanks in advanced,