VPN3000 Concentrator loosing CA Certificates

Unanswered Question
Jan 29th, 2004
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hello forum.

everytime i reboot the concentrator, it looses its ca certificate. digging into "file-management" it says:

CERTS Error 0x2003 when getting file information

CONFIG.BAK 24400 01/29/2004 11:52:32

CONFIG 24400 01/29/2004 11:57:50

MEMORY.TXT 10987 01/27/2004 16:12:16

SAVELOG.TXT 23055 01/29/2004 11:36:38

since i cannot find a bug in the but-tool, maybe the is a hardware problem ????

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awaheed Sat, 01/31/2004 - 16:10
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  • Cisco Employee,

Hi Gstegmann,

This issue occurs on the concentrator rarely and to resolve the Error, you will have to work with the TAC as they have specific set of procedures that you can follow to get this resolved or send me your email address through the forum and I will send you the steps to get rid of the error.

hope this helps,




awaheed Mon, 02/02/2004 - 11:51
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  • Cisco Employee,

Hi Yossi,

Let me know if it fix's the issue




gstegmann Mon, 02/02/2004 - 23:38
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at least my issue is resolved.

thanks a lot.

maxgeezer Tue, 03/23/2004 - 07:20
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Hi Aamir

Would it be possible for you to supply me the procedures also? One of our Concentrators has developed the same error. It has lost its SSL certificate and I am unable to generate another.

Many thanks

Max Leitch

maxgeezer Thu, 04/29/2004 - 11:26
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Hi Tony

I have seen the procedure documented either on CCO or in recent Concentrator code release notes.


michael.kopp Mon, 05/03/2004 - 23:49
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Hi all,

Max is right, it`s stated in Rel Notes


watch the wrap

see the section "Repairing Compact Flash in VPN 3005 Concentrator Series"

You first need to upgrade to 4.1.x cause the option is only available in this releases. Before you have to enter a series of undocumented cmds which I don´t recommend to use, cause they could harm the concnetrator.

Please note, this repair feature is not available via WEBGUI, only via console/telnet/ssh access !!!



If you have further questions don´t hesitate to contact me


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