6500 not recognizing Line cards need help

tarun.pahuja · ‎02-06-2004

Folks,

I have a 6500 series switch which does not recognize line cards, it has a older version of SUP. do you think it is the old code causing the problem, or hardware related issue. Many thanks in advance.

show ver

WS-C6509 Software, Version NmpSW: 6.3(9)

NMP S/W compiled on Sep 23 2002, 17:51:19

System Bootstrap Version: 5.2(1)

Hardware Version: 2.0 Model: WS-C6509 Serial #: SCA043501H3

PS1 Module: WS-CAC-2500W Serial #: ART0429010R

Mod Port Model Serial # Versions

--- ---- ------------------- ----------- --------------------------------------

1 2 WS-X6K-SUP1A-2GE SAD03426592 Hw : 1.0

Fw : 5.2(1)

Fw1: 5.1(1)CSX

Sw : 6.3(9)

Sw1: 6.3(9)

WS-F6020A SAD03276676 Hw : 2.0

2 48 WS-X6348-RJ-45 SAD043305B2 Hw : 1.4

Fw : 5.4(2)

Sw : 6.3(9)

3 48 WS-X6348-RJ-45 SAL05041XE5 Hw : 1.4

Fw : 5.4(2)

--More-- Sw : 6.3(9)

4 8 WS-X6608-T1 SAD0441027J Hw : 1.1

Fw : 5.4(2)

Sw : 6.3(9)

HP1: (not online); DSP1: (not online)

HP2: (not online); DSP2: (not online)

Sending RARP request with address 00:d0:02:6c:bf:ff

Sending DHCP packet with address: 00:d0:02:6c:bf:ff

HP3: (not online); DSP3: (not online)

HP4: (not online); DSP4: (not online)

HP5: (not online); DSP5: (not online)

HP6: (not online); DSP6: (not online)

HP7: (not online); DSP7: (not online)

HP8: (not online); DSP8: (not online)

DRAM FLASH NVRAM

Module Total Used Free Total Used Free Total Used Free

------ ------- ------- ------- ------- ------- ------- ----- ----- -----

1 65408K 40313K 25095K 16384K 9490K 6894K 512K 261K 251K

Uptime is 0 day, 0 hour, 13 minutes

Console> (enable) show test

Diagnostic mode: minimal (mode at next reset: minimal)

Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)

PS1: . PS2: N PS1 Fan: . PS2 Fan: N

Chassis-Ser-EEPROM: . Fan: .

Clock(A/B): A Clock A: . Clock B: .

VTT1: . VTT2: . VTT3: .

Module 1 : 2-port 1000BaseX Supervisor

Network Management Processor (NMP) Status: (. = Pass, F = Fail, U = Unknown)

ROM: . Flash-EEPROM: . Ser-EEPROM: . NVRAM: . EOBC Comm: .

Line Card Status for Module 1 : PASS

Port Status :

Ports 1 2

-----------

. .

Line Card Diag Status for Module 1 (. = Pass, F = Fail, N = N/A)

Module 1

--More-- Earl IV Status :

NewLearnTest: .

IndexLearnTest: .

DontForwardTest: .

DontLearnTest: .

ConditionalLearnTest: .

BadBpduTest: .

TrapTest: .

MatchTest: .

Ingress/EgressSpanTest: .

CaptureTest: .

ProtocolMatchTest: .

ChannelTest: .

Loopback Status [Reported by Module 1] :

Ports 1 2

-----------

. .

Console> (enable)

skarundi · ‎02-06-2004

Are the modules stuck in an "other" state in the "show module" output because the "show version" looks okay ?

What is the model number of the module the supervisor is not able to recognize ?

tarun.pahuja · ‎02-06-2004

Thanks for the responce.

The module numbers are:

6608-t1

6348 inline power

skarundi · ‎02-06-2004

hi, please elaborate further on what you mean when you say the modules are not recognized. I checked the release notes and 6.3(9) supports both those modules and according to the "show version" you posted, the 6348 and 6608-t1 cards are recognized..

thanks.

tarun.pahuja · ‎02-06-2004

Thanks for the responce.

All cards have amber lights on them. one 1 card the status light is green but the ports are all amber.

Any help would be apprexciated.

Thanks

skarundi · ‎02-06-2004

A module with amber ports normally means 2 things:

a) ports are inactive

b) ports are errdisabled

Issue a "show port" to determine which state the ports are in.

Next, try the following:

a) clear the config on the module using the "clear config " command.

b) Also check the vlans the ports are assigned to. If the vlan doesn't exist in the vlan database ( check the "show vlan" command " ) then create the vlan using the "set vlan " command.

If the steps i've outlined don't work, paste the "show port " output for us to see.

pbarman · ‎03-15-2004

I have a switch with same issue like yours, Did you find a solution for this. I am using 7.6.5

glen.grant · ‎03-16-2004

You need to set the test diagnostics to complete and reload , this may give you a better explanation of why these cards are not recognized and will recognize a hardware issue if it's a card issue , right now your diags are set as minimal which skips most of the POST tests . Maybe you can post a show mod and or sh ver , sh logg buff 1000 etc...