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IPCC Ex. Ed 3.1.2 : Agent automatically in Ready state after Login

Unanswered Question
Feb 8th, 2004
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Hi,


Is it possible to automatically put agent in Ready state just after login into Agent Desktop ?

Did somebody try it with a Workflow or with another solution?


Thanks in advance.

Best Regards,

Fabien.

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owillins Fri, 02/13/2004 - 07:00
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This is a configurable, global setting within the CSQ config for which all agents are members. You can also do it on an Agent by Agent basis. To enable the agents to automatically be in Work Mode after the call is completed, set the 'Automatic Work' field to 'Automatic'. Make sure the Agent selects the Ready button when they are ready to receive another call. Hope this helps.


mferrando Tue, 03/02/2004 - 07:24
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I think the question was:

Have the agent immediately READY after login, not after a call is completed.

I'm also looking for a way to make the Agent available to receive a call without press the Ready button.

is there a way ? Maurizio

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