This is a configurable, global setting within the CSQ config for which all agents are members. You can also do it on an Agent by Agent basis. To enable the agents to automatically be in Work Mode after the call is completed, set the 'Automatic Work' field to 'Automatic'. Make sure the Agent selects the Ready button when they are ready to receive another call. Hope this helps.
Have you found a way yet? This is really annoying for some of my customers.
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
